#Potato mush client 2.0.16 registration
Registration information (is registered, sign-up date).Customer group, country and default addresses.Order information: order totals, date, billing and shipping addresses, payment and shipping methods, and shipping tracking information.Order items: product name, SKU, product options, item price, Qty and row total number of purchased items, invoices, shipments, credit memos (refunds) per item.All customer orders (date, status and grand total, order items).Zendesk Magento 2 Connector retrieves the following information from Magento 2: As a result, agents can decrease average reply time (probably, the most important KPI for support agents), and avoid any possible misunderstanding with ticket reporters. With such an information in mind, support agents have the opportunity to rank tickets according to priority for example, tickets from loyal customers can be answered first. Your help desk agents need a lot of additional info to provide a qualified support to your clients: whether a client has an account on your store, customer orders and purchased items, customer group and lifetime value of a client, etc. Store admin can view list of tickets on backend customer and order pages, as well as create new ones. The extension allows displaying essential information (customer groups, recent orders, purchased items, addresses, etc.) in a sidebar of the Zendesk ticket interface.Īs for Magento 2 side, a customer can create tickets and reply to them from his account. Zendesk Magento 2 Connector extension provides a seamless connection of your Magento store with your Zendesk account.
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